Terms and
Conditions







Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").


User Account, Password, and Security:

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.


Privacy Policy:

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


Shipping Policy:

Shipping

SHIPPING OPTIONS
We offer a shipping option with UPS. Just note this in the Special Comments field on the Shipping Information page during checkout.

International clients may wish to use a freight forwarder.

*Quoted shipping cost is an estimate only. Charged shipping cost will never be more than quoted during checkout and is usually a bit less. Shipping charged on all backorder shipments. The total cost of shipping for an order will depend on the number of shipments needed to complete the order.

BACKORDERS
Backordered styles will ship as they arrive without contact from us unless you request otherwise in the Special Comments field on the order. Shipping charged on all backorder shipments.


Standard Delivery
Standard delivery usually arrives within 5-8 business days, but may take up to 10 business days from the shipped date, excluding holidays.

Standard delivery to Alaska, Hawaii, the U.S. territories, and P.O. Boxes usually arrives within 5-8 business days.
Standard delivery to APO/FPO addresses usually arrives within 18 business days from the shipped date, excluding holidays.

Express Delivery

Express shipping orders placed Monday through Friday, excluding holidays, before 2:00 PM EST or 11:00 AM PST will usually arrive within 2-3 business days from the shipped date.
Express shipping orders placed Monday through Friday after 2:00 PM EST, 11:00 AM PST or on weekends and holidays will usually arrive within 3-5 business days from the shipped date.
Express shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO/FPO addresses.
Alaska, Hawaii, APO/ FPO, P.O. Boxes and U.S. Territories:


All packages are sent via UPS.
U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands.

DELIVERY TIME ESTIMATE
To estimate when a package will be delivered, the following should be considered: 
Credit card authorization and address verification must be received prior to order processing, and may take up to 48 hours.
Orders with Pre Order item(s) – the items on your order that are In Stock will ship immediately by your chosen delivery method. The items on your order that are Pre Order will ship by your chosen delivery method as soon as the items become available.

TRACKING YOUR ORDER
Once your order has been processed and shipped, an email containing the tracking number will be sent to your registered email. This email may go to your junk/spam folder.


Return Policy:

Return

TRACKING YOUR ORDER
Once your order has been processed and shipped, an email containing the tracking number will be sent to your registered email. This email may go to your junk/spam folder.


  • All sales are not subject to a refund. In some cases, only merchandise exchanges or store credit may be issued.
  • If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.
  • All returns will not have a restocking fee for 7 days if the returned merchandise is returned in unopened condition with the manufacturers' seal.
  • If the package is returned in opened condition, there is a minimum 20% restocking fee.
  • 20% restocking charge on ALL RETURNED GOODS FOR CREDIT after 7 days.
  • It is the customer's responsibility to bring the products to our facility for exchange.
  • No store credit is issued after 7days. (Absolutely no returns for special orders.)
  • $25.00 charge for any returned checks.
  • Claims for any damage must be mad within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
  • Price on this invoice does not included shopping and handling fees.
  • Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages.)


* ALL CLEARANCE ITMES ARE FINAL SALE - THEY CAN NOT BE RETURNED.
ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBERS(RA#)
Once you notify us with your return request, we will provide you with a Return Authorization Number. Please add the Return Authorization Number on the return box before you ship it out. 
We recommend you to send your return via an insured carrier. We are not responsible for lost returns. Customers will be responsible for all shipping charges incurred for delivery and exchanges, including rush charges.

To request a return authorization number on a damaged item, please contact us by emailing sweetlovelysale@gmail.com.
INCLUDE YOUR PO# IN THE SUBJECT LINE and the following information in the email body.

  1. Invoice Number
  2. Company Name
  3. Address & Phone number
  4. StyleNo
  5. Quantity
  6. Color
  7. Reason for return